About the Role
We are seeking an experienced Netsuite Lead to provide technical support and drive improvements in the Netsuite application. In this key role, you will lead Level 3 application support, resolve escalated issues, and collaborate with internal and external stakeholders to ensure the effective operation of Netsuite systems across multiple time zones.
Key Responsibilities:
- Level 3 Application Support: Provide technical support and manage escalated incidents within the Global Applications Services team.
- Vendor Collaboration: Liaise with vendors to manage contracts and application changes, ensuring best practices are followed.
- Process Improvement: Develop and standardise Netsuite processes, roles, and licenses across all regions.
- Documentation: Create and maintain detailed technical and system documentation.
- On-call Support: Provide out-of-hours support as needed.
Key Requirements:
- 3+ years of experience in managing and supporting Office 365 services (Word, Excel, Outlook, SharePoint, etc.).
- 3+ years of experience in application support (experience with Netsuite preferred).
- Strong problem-solving, analytical, and documentation skills.
- Experience with Azure Active Directory, RBAC, and application security.
- ITIL Foundation certification is advantageous.
Ideal Candidate:
- Customer-First: Understands customer needs and delivers solutions that exceed expectations.
- Collaborative: A team player who works across departments and regions to achieve shared goals.
- Proactive: Anticipates issues and implements solutions before they escalate.
- Adaptable: Comfortable working remotely and managing responsibilities across time zones.
If you are interested in this role please either reach out to us directly or apply and we will be in touch!!
