Our client is a fast-growing SaaS company helping professional services firms run smarter businesses. Their platform powers hundreds of organisations globally, helping teams understand their data, optimise operations and make better decisions
About the Role As the Customer Success Manager for APAC, you will manage a large portfolio of customers across Australia, New Zealand and the wider region. You'll lead onboarding, drive adoption, build strategic customer relationships and identify opportunities to expand account value. Working closely with a global Customer Success team, you'll become a trusted advisor helping customers achieve measurable business outcomes.
Skills & Experience
- Experience in Customer Success, Account Management or Customer Onboarding within a SaaS environment
- Proven ability to drive customer adoption, retention and account growth
- Experience managing customer onboarding and implementation projects
- Strong stakeholder management skills, including engagement with senior decision-makers
- Ability to learn and support complex software products
- Strong commercial acumen with experience identifying upsell opportunities
- Experience within consulting, professional services or project-based organisations highly regarded
Why Work Here?
- Join a growing scale up at a very exciting time
- Be the first dedicated Customer Success Manager in Australia
- Join a collaborative global team across APAC, UK and US
- Opportunity to influence customer success strategy in a growing region
- Work with sophisticated software solving real business challenges
- Exposure to high-growth consulting and professional services customers
- Career development opportunities within a scaling international business
- Work from Home flexibility
