About the Company Our client builds tracking and safety technology trusted by wildland firefighting crews, search and rescue teams, and charter aviation operators worldwide. When something goes wrong in the field, their technology helps people get home safely. They're an Auckland-based company in a clear growth phase, genuine momentum, and a real chance to shape what comes next.
About the Role As a Customer Support Specialist, you'll be the first point of contact for customers across hardware and software by phone, email, and live chat. You'll troubleshoot tracking devices working in demanding field environments, manage RMAs and warranties, and keep sales moving through invoicing, purchase orders, inventory, and dispatch. Over time, you'll own the knowledge base rebuild and help shape the company's AI-assisted triage tooling. It's a broad role for someone who thrives on variety and problem-solving.
Skills & Experience - 3+ years in technical support, customer operations, or a similar client-facing technical role
- Hands-on hardware troubleshooting experience (the systematic process matters more than the specific device)
- Clear, confident phone manner; calm supporting customers in time-pressured, high-stakes situations
- Strong technical aptitude and a track record of picking up new systems fast
- Comfortable juggling multiple functions at once support, admin, and logistics
- HubSpot or similar CRM/helpdesk experience (nice to have)
- Interest in aviation, avionics, or tracking tech, or an IT/engineering qualification (nice to have)
Why work here? - Genuinely meaningful work: your support keeps firefighting, rescue, and aviation crews safe in the field
- Real ownership: lead the knowledge base rebuild and build AI-assisted tooling CV-building projects beyond ticket-closing
- Small, visible team where your work is felt and your input shapes the function
- Join during a clear growth phase with significant upside
- One work from home (WFH) day per week once you're up and running independently
- Central Auckland office with easy public transport access
Ready to apply?
If this sounds like something you could be interested in, apply now and we will be in touch! For questions about the role, email me at ross@talent.army
