About the Company: Our client is a rapidly scaling SaaS company known for innovation, practicality, and a customer-first approach. As customer experience becomes a strategic pillar of the business, they’re seeking a senior leader to own and evolve CX across the company.
About the Role: This is a hands-on leadership role for a senior operator ready to take full ownership of Customer Experience. You’ll lead a growing team, manage onboarding and support, and work closely with product, engineering, and leadership to drive exceptional customer outcomes. The role is positioned to grow into a Head of CX as the company scales.
Skills & Experience: - Senior experience in CX, support, or enablement in a tech/SaaS environment
- Proven experience as a 2IC or senior operator ready to lead CX end-to-end
- Strong communicator who is calm, confident, and credible
- Experienced in designing scalable systems and CX workflows
- Hands-on leader who thrives on ownership and accountability
- Customer advocate with strong commercial awareness
- Enjoys cross-functional collaboration and continuous improvement
Why Work Here? - Define and lead CX at a high-growth SaaS company
- Step into a clear leadership pathway
- High-calibre, customer-centric team culture
- Direct influence on product, systems, and customer strategy
- National travel and exposure to a wide customer base
- Build meaningful, scalable solutions from the ground up
Closing Statement: If you’re ready to lead with impact and build something from the ground up, we’d love to hear from you. Apply now or contact dom@talent.army for more information.
