Our client is a New Zealand-owned wealth management firm focused on helping Kiwis achieve their financial goals. They specialise in retirement savings and are committed to responsible investing and exceptional customer experiences. With a strong reputation for innovation and a focus on making a positive impact, they offer an exciting opportunity to shape the future of their user experience.
About the Role:
The CX/UX Manager will play a key role in designing and delivering seamless, customer-focused experiences across digital tools and in-person advice services. You’ll work closely with Product Managers, Engineers, and stakeholders to advocate for user needs and implement intuitive solutions. This is an opportunity to establish and lead a CX/UX function in a growing, forward-thinking organisation.
About You:
You are a creative and user-focused CX/UX professional with a strong background in research, strategy, and design. You thrive in collaborative, fast-paced environments and have a passion for enhancing the customer journey. Data-driven and empathetic, you’re skilled in turning insights into actionable designs that solve real problems.
Skills & Experience: - 5+ years of CX/UX design experience in product development.
- Strong expertise in user research, usability testing, and design thinking.
- Proficiency with tools like Figma or Sketch.
- Experience in agile development and cross-functional collaboration.
- Effective communication and stakeholder management skills.
- Preferred: Familiarity with KiwiSaver or financial products and analytics tools.
Why work here? - Shape and define the CX/UX function in a growing organisation.
- Collaborate with an innovative, cross-functional team.
- Flexible hybrid working model, with three days in the office.
- Opportunities for progression into leadership or broader product roles.
- Be part of a company known for responsible investing and community impact.
If this sounds like something you could be interested in, apply now and we will be in touch! For questions about the role, email me at mitch@talent.army.
